FREE SHIPPING AUSTRALIA WIDE ON ALL ORDERS OVER $50

Frequently Asked Questions

Shipping FAQ

We ship using Australia post and strive to have dispatched your order within 24 hours of placing the order. Shipping is free on all orders over $50.

Express shipping through Australia Post is available at an extra cost.

Please see our shipping page for more details.

We can ship internationally however it is relatively expensive. Please get in touch with us at info@fountainpensonline.com.au to discuss shipping internationally.

 

Returns Policy

We offer a 30 day money back guarantee, no questions asked.

Simply email us at info@fountainpensonline.com.au if you want a return or refund.

If it has been longer than 30 days, just email us at the same address and we will strive to help out.

 

Cartridge or Converter?

A common question for new fountain pen users is whether to select a cartridge or converter for their ink supply. We generally recommend cartridges for anyone new to fountain pens or if they intend to change colours frequently. Converters are better for people who want to purchase unique colours from ink bottles or who will be consuming a large quantity of ink to reduce the costs.