Help Centre

Our goal is to help you find the answers to your questions as quickly as possible. Please find our most frequently asked questions below. We highly recommend using the chat or trying to find your answer below for the quickest answers, but if you can’t find what you are looking for, please contact one of our awesome customer support team members using the details below.

Yes absolutely, all of our pens come with a 12-month return to base warranty. If you have any problems with your pen, please fill out our returns form and send it back to the address provided.

Orders over $50 are shipped via standard shipping (7-14 business days) absolutely free, while orders under $50 come with a $9.99 shipping and handling fee.

Express shipping is also available for $14.99 and is shipped every day!

You can track your order by using the tracking number in your confirmation email.  If you didn’t receive this email, please check your spam, and if you still can’t find it, please contact customer support using the form below.

All you need to do to start our return or exchange process is fill out our form which you can find here. Then a customer support team member will reach out to you with the next steps.

General Enquiry

If you have a question, suggestion, or problem, we’d love to hear from you! Simply fill out the form below and we’ll get back to you as soon as we can. Alternatively, you can also contact us at customersupport@fountainpensonline.com.au.

Kind Regards,

The Fountain Pens Online Team

FountainPensOnline.com.au
Narangba, Qld, 4504